Returns Policy

At MARTYN ELLIS Glass we are happy to accommodate your returns or exchange within 7 days from the date of purchase either from our online store or at any of our retail show outlets. If you wish to receive dates and locations of our retail show outlets please contact us.

We would strongly recommend obtaining proof of postage, as MARTYN ELLIS Glass can only take responsibility for the item once it has been received.
Any items returned outside of the 15 days return policy will be refused, and the customer will incur the cost of redelivery.
For all goods returning from outside the UK, please mark the parcel as: “a return to the UK for exchange” this avoids possible delays and unnecessary customs charges.
Unless the returning goods are due to a manufacturing fault, MARTYN ELLIS Glass will not pay for any exchange within or outside the UK territory. All returning items have to be clean and in salable condition still with original packaging and any labels, swing tags, gift box etc still attached.
A valid receipt, order number or a copy of the invoice must be provided.
MARTYN ELLIS Glass will not be responsible for variations of differences in colour representations on the website to that of the actual items.
Glass Cufflinks
All Solid Glass Cufflinks are under lifetime warranty.
Damaged items cause by normal use or as an inherent fault maybe replaced for an exchange, subject to availability at cost, (carriage) to the customer and must be accompanied with the provided guarantee card issued with the cufflinks.
Clearance Items
All clearance items are sold as seen and are non-refundable and non-exchangeable
Please note that while MARTYN ELLIS Glass will pay for any exchanged items to be re-despatched, the cost of returning the goods to the UK lies solely with the customer.
Returning Clearance and Sales Items
Online clearance items cannot be returned to our show outlets.
Returning Purchases
All online refunds are paid to the card used for the original transaction, which we can only do using the record of an online purchase.
MARTYN ELLIS Glass is happy to exchange or refund goods by the original method of payment as long as you return within 7 days in a salable condition as stated above, including the gift box.

Please return goods to:
Pinhay Lodge,
Lyme Regis,
United Kingdom